Customer Service Training – $4,500
Elevate customer satisfaction and team performance with targeted training and insights.
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What’s Included:
- Independent Employee & Service Evaluation: A thorough review of your team’s customer service skills and service delivery.
- Secret Shopper (x3): 3 comprehensive mystery shopper reports to assess your customer service from an outsider’s perspective, identifying gaps and areas of excellence.
- 6-Hour Divided Training Sessions by Department/Employee Tier Group: Tailored workshops for specific teams, enhancing customer service techniques, communication, and problem-solving skills.
- 45-Minute Group Session: A team-wide session focusing on best practices and collective improvement.
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Value Benefit: A tailored approach that improves customer interactions at every level of your organization, driving loyalty and satisfaction while equipping your team with the skills to exceed expectations.
Processes and Procedure Analysis & Restructure – $150 Per Hour
Streamline operations, enhance efficiency, and reduce bottlenecks with expert process evaluation and restructuring.
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What’s Included:
- Current Process Evaluation: A detailed analysis of your existing workflows, identifying inefficiencies and improvement opportunities.
- Suggested Improvements & Timeframes: Strategic recommendations to enhance processes, along with a clear timeline for implementation.
- Implementation Assistance: Ongoing support to ensure the successful rollout of new processes and procedures.
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Value Benefit: By optimizing your workflows, you’ll reduce operational friction, increase productivity, and improve overall business performance, saving both time and money in the long term.
Company Culture & Morale – $500 Per Month
Foster a positive, engaged work environment with ongoing team-building and leadership support.
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What’s Included:
- Bi-Weekly 45-Minute Team Building Sessions: Regular interactive sessions to improve team dynamics, communication, and morale.
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Value Benefit: A motivated, cohesive team is crucial to a business’s success. These sessions create stronger collaboration, reduce turnover, and increase employee satisfaction.
Leadership Development – $1,000 Per Month
Develop your leadership team with customized coaching and personal growth plans to drive better decision making and strategic thinking.
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What’s Included:
- Weekly 1-on-1 Coaching for Upper Leadership: Tailored personal coaching sessions focusing on leadership skills, strategic planning, and personal development.
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Value Benefit: Investing in your leaders ensures they are equipped to lead the business forward, making strategic decisions that foster long-term success.
Initial Startup & Business Strategy – T.B.D. After Free 45-Minute Session
Whether you’re launching a new business or refining an existing model, we’ll create a tailored plan that addresses your specific needs and goals.
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What’s Included:
- Business Plan Creation: Development of a clear, actionable business plan that outlines vision, objectives, and execution strategies.
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- Processes & Procedures: Establishment of efficient processes and systems to ensure smooth operations from day one.
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- Compliance: Guidance on adhering to industry regulations and best practices.
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- Funding Preparation: Support in preparing for funding opportunities, including investor presentations, business pitches, and financial projections.
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Value Benefit: This is an essential service for new and growing businesses, ensuring that your operations are optimized, compliant, and positioned for financial backing and success.